Wholesale & Retail Operations - National Certificate

Course Overview

The National Certificate: Wholesale and Retail Operations, addresses skills and competencies that enable learners to access the wholesale and retail operations industry. This qualification is designed to provide the necessary skills and abilities for people working in various wholesale and retail operations functions. The wholesale and retail environment buys and sells a wide range of products and stock from manufacturers and delivers it to the end user. Throughout this process a variety of skills is crucial. The learner will be able to complete basic business functions, learn to interact with customers and solve problems as well as plan their own self development.

Learners have the opportunity to develop skills such as:

  • Defining the core concepts of the wholesale and retail environment
  • Dispatching and uplifting stock
  • Maintaining a safe and secure wholesale and retail environment.

Course Content

  • Operate in the Wholesale and Retail environment – understand the sector in which you operate
  • Interact with customers – provide customers with a high level of service
  • Operate in an SME environment
  • Perform external merchandising services Operate in a wholesale environment
  • Operate a help desk in a wholesale and retail environment Perform start- and end-of-day functions at POS Display merchandise when given a display instruction
  • Prepare stock for dispatch from a wholesale or retail outlet
  • Prevent shrinkage and losses while uplifting goods from wholesalers/retailers
  • Complete a basic income statement

Click here for similar courses

Still have a question? These may help

Questions about our Skills Programmes answered:

Have a look at our skills programmes

Who do I contact?


Data sheet

Language Available
12 Months
Presentation Type
Face to Face
Programme Type
Category C
Contact Days
53 Days
Communication, Mathematical and Computer Literacy at NQF Level
Training Options
On the client’s site or at the college in Gauteng
Minimum Learners Required
Three (3) on the client’s site or One (1) at the college
Qualification ID
SAQA ID 58206
NQF Level
138 Credits


W & R Operations

Wholesale & Retail Operations - National Certificate

Download (308.47k)